ICICI Credit Card Fraud By Someone On Make My Trip

A fraudulent transaction of INR 13k was done on my ICICI credit card against the merchant Make My Trip(MMT). I realized about it only when the credit card statement was generated. I informed the bank and MMT. MMT denied any such transaction on that c... Read More

A fraudulent transaction of INR 13k was done on my ICICI credit card against the merchant Make My Trip(MMT). I realized about it only when the credit card statement was generated. I informed the bank and MMT. MMT denied any such transaction on that card on the particular date (which I have in a written email from them) and the bank had done a temporary credit transaction but then sent me an SMS stating that it was an OTP entered transaction so I need to pay for it. They have generated a new bill of that amount and have sent me. Also, on checking my messages, I realized an OTP of the exact amount was generated but the debit transaction message which is followed by it was not sent to me. Please let me know what is the next step I can take as it is a huge amount and I have not done any such transaction. Also if the transaction was done on MMT they should be able to tell me it was used for which booking to which they have no reply.
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Answer (1)

Team Legistify

Team Legistify

  • Sector-1, Noida

You can file a consumer complaint against MakeMyTrip for such unauthorised transaction from your account. You also need to approach your bank and find the details about the transaction.

Answered on 03 Mar 2020


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