How To Deal With Account Fraud?

I am holding an account with a public bank (BOB) in Mumbai, a week ago my account was put under DEBIT FREEZE, I came to know when I tried to make online bill payments, as I was unable to send any money over IMPS/NEFT, then I went to ATM to take some ... Read More

I am holding an account with a public bank (BOB) in Mumbai, a week ago my account was put under DEBIT FREEZE, I came to know when I tried to make online bill payments, as I was unable to send any money over IMPS/NEFT, then I went to ATM to take some cash out for daily expenses, but all in vain. I called the customer support, they informed me to contact the bank (branch), I went to the branch office, the lady told me to complete KYC which was already done as my account is AADHAR based, she was not even concerned to check the information on her PC. In short, I went again with all the documents and after waiting for almost 3 hours, when she punched my account number in her system, she told that account has been frozen from the cyber cell. I met the manager, he gave me the email and contact details of the cybercrime center from which they have received instructions to freezing my account. I called the number it turned out to be from cyber cell Bangalore, I asked them the issue, the lady who picked the call asked me about my case number which I was not having, then she advised me to visit the branch (bank) again and get the case number from them. She was adamantly saying that I need to come to Bangalore, I politely said I am a resident of Mumbai and if possible I can visit any cyber crime cell in Mumbai itself. Please, guide me on what needs to be done? I will be obliged and thankful.
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Answer (1)

Arshi Noor

Arshi Noor

  • Sector-1, Noida

You can file an application and seek specific information under RTI to that law enforcement authority the specific reasons for freezing Bank account, and copy of their circular/directive/notification/norms that empowers them to freeze the account without any preliminary investigation and powers of those authorities. And you can hire an advocate for the best guidance for your matter. Your case would be file in the cyber cell.

READ: Cybersecurity in the Indian Banking Sector

You can hire out top cyber crime lawyer in India who can give you best and better guidance in your matter.

READ: Procedure to Register a Cyber Crime Complaint

Answered on 12 Jul 2019


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