Team Legistify | Legistify

Team Legistify
Answered on 27 Feb 2020

The TRAI Act, 1997 does not envisage handling of individual consumer complaints by TRAI. As per the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007, in case a consumer has a complaint, the first step is to register the complaint at the toll free Call Centre number of the service provider and obtain a docket number, confirming registration of the complaint. The Call Centre has to redress the complaints as per the provisions in the QoS Regulation where no parameters are prescribed, complaints relating to faults/disruption of service have to be rectified within 3 days and all other complaints within 7 days. Complaints relating to fault or disruption of service or disconnection of service shall be redressed within three days from the date of registration of complaint. All other complaints shall be redressed within ten days from the date of registration of complaint. If the Nodal Officer does not resolve the grievance satisfactorily, one can appeal to the appellate authority of the service provider in the prescribed form. The Form can be obtained, free of charge, from the offices of the service provider, sales outlets, offices of the Nodal Officer and appellate authority or it can be downloaded from the website of the service provider or TRAI’s website. Yes, the appeal has to be filed within three months of disposal of complaints by the Nodal Officer. However, the appellate authority may entertain any appeal filed after the expiry of three months. The time limit for disposal of the appeal by the appellate authority is three months from the date of filing of the appeal.Read More

Posted on 10 Feb 2020 | 1 Answer

Arshi Noor | Legistify

Arshi Noor
Answered on 11 Nov 2019

If you have received no response from the customer care, you can file a consumer complaint against them in consumer forum after sending them a legal notice with the help of a consumer case advocate in India.Read More

Posted on 08 Nov 2019 | 1 Answer

Team Legistify | Legistify

Team Legistify
Answered on 11 Nov 2019

Before filing a case with the consumer court, the consumer must send a written notice to the seller or service provider through a good consumer case lawyer in India. The notice must clearly state the grievances of the consumer and the action required. These grounds could be a defect in the goods, a deficiency in the services, a restrictive or an unfair trade practice by the vendor, overcharging of the price of the product or service, the sale of dangerous or unsafe products without proper instructions and so on. The action needed to be taken from the seller or service provider includes removal of defects or deficiencies from the goods or services, replacement of defective goods or payment of compensation. If the vendor refuses to address the allegations or does not respond to the notice, the consumer can file a consumer complaint with the appropriate consumer court in India. However, the consumer case must be filed within 2 years from the date of the cause of action i.e. when the consumer first faced the problem or came to know about the grievance. The consumer courts may refuse to grant any relief even if there is a clear violation of a consumer’s right unless the consumer proves reasonable grounds for the delay to the court and the court pardons such delay.Read More

Posted on 12 Aug 2019 | 1 Answer

Dhriti Dewan | Legistify

Dhriti Dewan
Answered on 14 Sep 2019

In such a case you should file a consumer complaint. In order to file an online consumer complaint, you consult our consumer protection lawyer in India.Read More

Posted on 13 Sep 2019 | 1 Answer

Shagun Srivastava | Legistify

Shagun Srivastava
Answered on 25 Aug 2019

Your question is for a purchase of a product, which makes you a customer, and customer rights and complaints are heard and resolved under the Customer Protection Act. You can file the complaint under the Customer Protection Act, wherein one can file a consumer complaint against a seller or service provider for selling faulty goods or services. You can hire a consumer case lawyer to file a complaint against Redmi.Read More

Posted on 19 Aug 2019 | 1 Answer

Team Legistify | Legistify

Team Legistify
Answered on 01 Nov 2018

The best legal option for you is to send a legal notice to the website from which you bought the tablets. You can consult a lawyer and send a consumer complaint notice to the company stating your agony and asking for a refund/remedial action. If the company fails to send a reply to the notice or fails to act according to it, you can hire a consumer case lawyer in India and file a complaint with the consumer court which has the jurisdiction to deal with your matter. The consumer courts in India are divided into 3 tiers: 1 District Consumer Forum: When a case is valued less than Rs. 20 lakhs. State Consumer Commission: When a case is valued more than Rs. 20 lakhs, but less than Rs. 1 crore. National Consumer Commission: When a case is valued more than Rs. 1 crore. READ: How To File A Consumer Complaint In Consumer Forum in India? Read More

Posted on 26 Oct 2018 | 1 Answer

Team Legistify | Legistify

Team Legistify
Answered on 28 Sep 2018

You can win the case if you can establish that you have filed various complaints with the office and despite your various attempts they have failed to address the issue. If all these complaints have been in a mail then you can provide the copies of such mails to the redressal forum. These emphasis can increase the chances of winning your cases.The timeline to reply against the notice served to the service provider is a maximum of 45 days.  Read More

Posted on 15 Jan 2018 | 1 Answer

Team Legistify | Legistify

Team Legistify
Answered on 28 Sep 2018

Telemarketing fraud is fraudulent selling conducted over the telephone. Read More

Posted on 07 May 2016 | 1 Answer

Team Legistify | Legistify

Team Legistify
Answered on 01 Oct 2018

You must consider contacting the customer care services of your Internet Service Provider to clear out the confusion relating to your bill. However, if they do not provide any remedy to your issue, you can hire a consumer case lawyer in India and send a legal notice to the company regarding deficiency of service. Usually, the company responds to a legal notice and resolves the grievance, however, if that does not happen, you can file a consumer complaint against the internet company with the district consumer dispute redressal forum which has jurisdiction over the area in which you reside. You can hire the best consumer case advocates in India to file a case in the consumer court against your Internet service provider. READ: How To File A Consumer Complaint In Consumer Forum in India? Read More

Posted on 27 Sep 2018 | 1 Answer

Team Legistify | Legistify

Team Legistify
Answered on 28 Sep 2018

Detecting telemarketing fraud can be difficult, as it can be hard for victims to distinguish the difference between a scammer and a respectable company, as they both use telemarketing to conduct business.Usually, scammers can use certain methods to persuade the victim to purchase the product or service. One of these methods is called an ‘Advanced Fee Scam’ which occurs when a victim receives reassurance to advance large sums of cash with the hope of receiving a large rate of return on those first advancements.Another common method that criminal’s use is called a ‘Pyramid Scheme’, this is where the victim is required to pay an initial amount of money and is assured that they will gain in return sums of money from different individuals, which would supposedly would increase the initial investment. Read More

Posted on 07 May 2016 | 1 Answer