Court Notice To Amazon Over Fake Products

Published on 09 Jan 2019 by Shivi

Over a complaint alleging sales of fake products, the Ahmedabad Consumer Disputes Redressal Commission(ACDRC), issued a notice to e-commerce company, Amazon. The complaint was filed by city-based Consumer Education and Research Centre (CERC) and its chief general manager (CGM), Pritee Shah, Ahmedabad, which was admitted by ACDRC.

Shah had purchased a pack of two Kajal pencils of a certain brand from the e-commerce portal, having made an online payment of Rs 247. However, on receiving the product, she observed that the packaging and labelling appeared to be different and upon detailed scrutiny, she learnt it was a fake product.

Upon registering a complaint with Amazon, she received a replacement of the genuine item from the concerned vendor who had shipped the product.

Pursuing the matter further, when Shah insisted that the e-commerce company informs all other buyers about the fake product they had received. “Instead of doing that, Amazon sent a misleading message to the buyers offering a replacement without admitting that the product was a fake.

READ: How To File A Consumer Complaint In Consumer Forum in India?

Such irresponsible conduct meant that the consumers might continue to use the fake product endangering their eyesight for over two years – the shelf life of the product,” said a statement issued by CERC. 

CERC contended that the e-commerce portal had indulged in an unfair trade practice and thus, lodged a complaint with the consumer disputes redressal forum.

The consumer body has sought a court order directing the e-commerce portal to recall the product and also intimate buyers that it is fake and provide a complete refund to the buyers while tendering a public apology. 

Apart from an individual complaint, the case has also been filed as a class action complaint on behalf of the numerous consumers who received the spurious product. 

SOURCE

Tags: Health and Beauty  Faulty Product  False Advertising 

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