AI to present huge opportunity for banks to transform customer experience: Accenture
By Team Legistify / 2017-03-30

Have a Legal Issue?

Get connected to the Best Lawyers and Chartered Accountants Near You!


PUNE: Artificial Intelligence (AI) will present a huge opportunity for banks to transform the customer experience, as per a study was done by consultancy firm Accenture.

The Accenture Banking Technology Vision 2017 finds that bankers believe AI will revolutionise the way banks gather information and interact with customers, using it to understand the intentions and emotions of customers and enable better interactions.

As per the report, 78 per cent of bankers globally, and 87 per cent in India believe that AI will enable simpler user interfaces that will help banks create a more human-like customer experience.

In addition, 79 per cent percent globally, and almost 87 per cent of bankers in India believe that AI will revolutionise the way banks gather information and interact with customers.

Globally, 76 per cent bankers and 83 per cent in India believe that within three years, banks will deploy AI as their primary method for interacting with customers.

Indian banks are embracing digital solutions for interacting with customers; the next step is implementing the enabling power of artificial intelligence (AI), such as identifying consumer preferences and then reacting with insight and emotional intelligence,” said Piyush Singh, managing director and head of Accenture Financial Services group in India.

None

Have a Legal Issue?

Get connected to the Best Lawyers and Chartered Accountants Near You!


Related Posts

Read More News on Similar Topics