You can file a complaint in a consumer court against an online shopping website with the help of expert consumer protection lawyers in India .
Before anything, one must immediately seek redressal by calling the customer care service of the particular e-commerce website.
- Contact their customer care service over phone/e-mail.
- Thereby posting your complaint on social media and tagging the concerned brand.
- Alternatively File your complaint online.
In case, you are not heard and your complaint is still not resolved, try posting it on the concerned brand's twitter page/FB page. There is a fair chance you will be heard.
If in case the first step of trying to seek redressal directly from the brand is not effective then one has to approach the District level Consumer Forum. To file a complaint in a Consumer Court, the complainant needs to find the Consumer forum in his/her region where the complaint is to be filed against the E-commerce company. The consumer has to consider the regional and the financial jurisdiction of the forum before filing the complaint.