New Rights Of Consumers Under The Latest Consumer Protection Laws

Published on 01 Sep 2019 by Shivi

The Consumer Protection Bill, 2019 was introduced by the Government of India on August 9, 2019. The Bill replaces the Consumer Protection Act, 1986. Numerous people, who are consumers of goods and services in our country are unaware of the consumer rights they are entitled to under the Consumer Protection Act. With the introduction of the new consumer protection laws, there are several new rights given to consumers in India to strengthen the protection given to them. 

What Is The Meaning Of Consumer?

A consumer is defined as someone who buys any goods or avails a service after paying some money for it as a consideration. It does not include any person who obtains any goods for resale or for commercial purpose. A person will be considered as a consumer irrespective of the mode of purchase i.e. online or offline, through teleshopping, direct selling, or MLM.

Existing Rights Of Consumers In India

Under the old Consumer Protection Act, the rights of consumers in India include the following: 

  1. Right to Choose: Consumers have the right to choose from different products or services at competitive prices.

  2. Right to Safety: Consumers have the right to be protected from any hazardous or adulterated products.

  3. Right to Seek Redressal: Consumers also have the right to file a consumer complaint against the seller or service provider and seek redressal of their grievance.

  4. Right to be Informed: The consumers have the right to get all the information about the ingredients used, quality and quantity of the product they are buying.

  5. Right to be Heard: Consumers have the right to approach a consumer court to voice their complaint and be heard equally.

  6. Right to Consumer Education: Consumer are also entitled to get all the knowledge of their rights and liabilities of service providers or sellers.

MUST READ: Highlights Of The New Consumer Protection Act, 2019

New Rights Of Consumers Under Consumer Protection Act, 2019

The new Consumer Protection Act, 2019 has introduced several things to expand the scope of seller’s liability and increase the protection of consumers. Under the latest consumer protection laws, the following rights have been added in addition to the 6 rights of consumers in India: 

  1. Right to file a consumer complaint anywhere: The new consumer protection laws allow the consumers to file a consumer complaint in any District or State consumer court. Only the pecuniary jurisdiction of the court will matter when filing a consumer complaint in India.

  2. Right to get compensation for Product Liability: A consumer complaint can be filed by a consumer against a manufacturer/seller/service provider for claiming compensation for any loss or damage caused due to any deficiency in the product or service. Consumers have the right to file a complaint in consumer court if there is a manufacturing defect, or the goods do not conform to the warranty given by the manufacturer/seller/service provider.

  3. Right to present case via Video Conferencing: Consumers now have the right to present their cases before the District Consumer Dispute Redressal Commission via video conferencing. The option is available when the complaint is filed with the consumer court through video conference as well. 

  4. Right to file a complaint against unfair contract: Consumers can also file a complaint against sellers or service providers regarding any unfair or one-sided contract that favours sellers or service providers and impacts the rights of consumers.

  5. Right to know the reason for complaint rejection: Under the new Consumer Protection Act, 2019, the consumers have the right to know the reason for which their complaint is rejected by the commission. The commission also has to admit or reject a consumer complaint within 21 days from the date it was filed by the consumer and cannot reject the complaint without hearing the complainant once. 

Legistify has a wide network of consumer court lawyers in India who can help you file a complaint in consumer courts under the new Consumer Protection Act, 2019. To know more about the new rights of consumers, you can talk to our experts at  846-883-3013 or send us an email at [email protected].


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