In a large number of cases, the fraudster has obtained a duplicate SIM card of the victim’s mobile, which was later used to receive a one-time password or make mobile banking transaction. Due to the issuance of duplicate SIM card, the victim’s original SIM will get disabled and he will not be able to receive transaction messages. This majorly happens because of Non-compliance with KYC norms by the telecom operators.
- Proper CCTVs are not installed or non-working of CCTVs in banks, ATMs which helps the fraudster to escape easily.
- No proper software or to identify and flag the suspicious transactions.
- Failed to notify the customers of all the regular transaction.
Remedies available to Victim
File a complaint with the nearest cyber crime cell/police station
Complained can be filed through the online portal. Criminal proceedings usually take more time and result in jail or fine for the offender, not just compensation.
Lodge a complaint with the bank
Every Bank has dedicated customer service manager to deal all the situations regarding any fraudulent activity.
File a complaint with the Banking Ombudsman in your jurisdiction
If the victim is not satisfied with the resolution provided by the bank and would like to escalate the matter, they can approach the Banking Ombudsman established by the Reserve Bank of India under the Banking Ombudsman Scheme, 2006. Each bank is required to display at its branch the details of the Banking Ombudsman under whose jurisdiction the branch falls.
File a case with the relevant consumer forum
If your money loss is ascertainable then you have to register in following forums according to limit specified
|1||District Forum||Up to Rs. 20 Lakhs|
|2||State Commission||Rs. 20 Lakhs to Rs. 1 Crores|
|3||National Commission||Exceeding Rs. 1 Crore|
Reimbursement of Loss by Banks
The Code of Bank’s Commitment to Customers says that you will have to be reimbursed by the if you inform the bank promptly. The maximum loss should never be more than Rs. 10,000.
Precautions to take while transacting online
- Enable One Time Password for all online transactions, and subscribe to mobile and email alerts for notification of transactions.
- Keep a check on all Internet transactions on a daily basis
- Change your internet banking password on a regular basis.
- Use most unique passwords and don’t use most common passwords like Name, DOB etc
- Do not click on Click baits which are suspicious and do not get into links which are fraudulent.
- Never reveal personal financial information (PIN, internet banking passwords etc.) to anyone, including those who claim to be authorized representatives of the bank.
- Do not fall prey to offers of money that sound too good to be true! This includes lottery winnings and foreigners asking if they can send money to your account.
- Do not use any public computers or computers which are not secured.
- When you enter the CVV on the site, it should be masked by asterisks. This is especially important while shopping on foreign websites where the CVV is the only point of verification. Also, use a virtual keyboard to avoid keystroke logging.
- Always log out from social media sites and other online accounts to ensure data security and avoid storing confidential passwords
- Customers must avoid using unsecured Wi-Fi networks or public Wi-Fi as these are easy targets for identity theft cases
With the success of online banking and increasing number of frauds, every bank is trying to update its online software to give a handful of services to their customers. This process is carried out with the all of the security concerns but hackers or fraudsters find some of the loopholes in it and pass through the security. To stop this there are certain preventive measures has been taken care as stated above.