Mediation is a voluntary process in which a trained and impartial third person, the mediator, helps the parties in dispute to reach an amicable settlement that is responsive to their needs and acceptable to all sides.
The mediator helps the parties think beyond the present situation for possible solutions to the dispute, thus enabling the parties to find the path to dispute resolution that suits them best. The parties will work to come out a solution to their own dispute. Unless they totally agree, there will be no final resolution and nobody can force them to sign any agreement.
In a mediation session, the mediator will help the parties to: